Somebody will, I'm sure, post a more detailed answer eventually, but the long and short of it is that from a Japanese perspective, the characters do look Japanese, once you account for the standard alterations to facial structure that make animated characters look good. Contrast, for example, explicitly Caucasian characters like Dan Eagleman, who look distinct because they are specifically.. Anime fans are curious about one thing. They wish to know why anime characters don't look Japanese. Read to find out.
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People don't want to see it that way, but that's pretty much what they mean. "Japanese people" are expected to look a certain way. Ironically, this is something that is true in Japan itself. Not even talking about actual race or ethnicity, but even dying your hair is seen as more "deviant" than in other cultures, even if the hair color is still technically natural like blonde hair.. "Is it just me, or has anyone else also thought that the Japanese anime characters don't look very Asian?" Chun Park examines the uncomfortable truths around how anime, a global art market, doesn't actually depict its audiences in its continent of origin.