Reader communicates with the Cue Health App and the test-speciic Cue Cartridges to run a test on a sample. Cue Power Adapter The Cue Power Adapter. Charging Base. The Cue Cartridge Reader is secured by magnets when charging on top of the Cue Wireless Charging Base. 27. 28 USB Port Manual Reset Button. 29. 30 Last Test. Using the CUE App v1.0; Using the CUE App v2.0; Contact us; The Charco Blog. What do I do if I find a fault with my CUE device? In the event that there is any technical issue, please complete this Tech issue report form. One of our team members will reach out to you to check the issue and will arrange the return if needed.
The Cue Reader is designed to offer a seamless reading experience with features like adjustable lighting and various format support. However, when your device refuses to charge, it can feel like a major setback. In this article, we will explore common reasons why your Cue Reader might not be charging, along with helpful troubleshooting steps.. If the camera scan of the Reader QR code does not work, the Cue Health App will let you to manually enter the Cartridge Reader MAC address and Pin Number. The MAC address and Pin are on the bottom of the Reader.. Charging the Cue Cartridge Reader To Charge your Cue Cartridge Reader: 1. Plug the Cue Power Adapter into wall power. 2. Connect.